New and unworn/unused items purchased online in the US are eligible for a full refund, exchange or store credit. Orders purchased on sale and or Promo codes are FINAL SALE and do not qualify for returns or exchanges. No exceptions. Joah Love must be notified within 7 days of the delivery in order to receive a return authorization number and all original tags must be attached. All shipping costs are paid by the customer, unless the item has a manufacturing defect or there was an error made by our store. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with an untraceable shipping method.