Returns & Exchanges

We love happy customers so we combined a few Q&A to make your return process easier.

When will my order ship?

Where can I locate my tracking information?

Where do you ship to?

What if I receive damaged, defective or incorrect items in my order?

Can I update my address, modify my order, or cancel my order after it has been placed?

What if my package is lost?

What is your return policy?

What is your exchange policy?

How do I return or exchange an item?

When will I receive my refund?

How long does an exchange take?

Do you offer any discounts or promotions?

Do you offer price adjustments?

I have questions about my face masks.

I read through ALL of above questions and answers but I still have a question. How do I contact Joah Love?