Returns and Exchanges
Returns and exchanges will not be accepted after 10 days of ship date.
Returned items must be in the original condition, with tags attached, and sent via an insured, trackable method within 10 days of original ship date. Original shipping fees are not refundable, and the buyer is responsible for return shipping fees. There is a flat fee of $7 to ship exchanges.
If you would like to return or exchange an item, please contact us for a Return Authorization. Include this form in your return package. *All returns and exchanges must be accompanied by a Return Authorization or will not be accepted.
*Sale items, items purchased with promo codes are final sale and cannot be returned or exchanged. Orders purchased with promo coupons may be eligible for store credit or exchange only if the item is defective. Orders shipped internationally are also final sale and cannot be returned or exchanged. Please contact us for measurements if you are ordering internationally and need help with sizing.
*Promo Codes cannot be combined with any other offers, applied to previous orders or store credit.
If you received a gift from our store, you may exchange it for other items of equal value or for store credit.
*Please note that Joah Love does not do price adjustments. Be sure to subscribe to our mailing list to get news on promos and sales!